Last updated: August 18, 2025
Delivery Areas
Sweden
We deliver to all addresses within Sweden, including Gotland and Öland.
Delivery times
Standard delivery (free shipping)
-
3-9 business days within Sweden
- Orders placed before 2:00 PM on weekdays are processed within 1-2 business days
- Orders placed on weekends are processed the next business day
International deliveries
Free shipping worldwide. Delivery times vary depending on destination - usually 5-15 business days.
Tracking information is sent automatically when your order is shipped.
Contact us at hej@noala.se if you have questions about your delivery.
Shipping costs
Free standard shipping on all orders within Sweden and Europe.
Delivery methods
We use Citymail for our deliveries. You will receive a tracking number via email as soon as your package has been shipped.
Delivery options:
- Home to door
- Nearest pickup location
- Postal agent
Packaging
All products are shipped in discreet packaging without company logos or product descriptions on the outside. We respect your privacy.
If delivery cannot be completed
Missed delivery
- You will receive a notification about a new delivery or pickup
- The package is stored at the pickup location for 14 days
- After 14 days the package will be returned to us
Incorrect address
- Contact us immediately at hej@noala.se
- Additional costs for redelivery may apply if the error is due to incorrect address information
Returns and exchanges
30 days open purchase
- Return within 30 days from the delivery date
- The products must be unused and in the original packaging
How to return:
- Contact us at hej@noala.se for return information
- Pack the products in the original packaging
- Send according to our return instructions
- Refunds are processed within 5-10 business days
Exchanges
- Size exchange possible within Sweden
- We will send the new size as soon as we have received your return
- Contact us to arrange an exchange
Force majeure
We are not responsible for delays caused by circumstances beyond our control, such as:
- Extreme weather
- Natural disasters
- Transport strikes
- Government decisions
Damaged packages
Upon delivery:
- Check the package before accepting it
- Note any damages on the delivery note
- Contact us within 24 hours at hej@noala.se
If damages are discovered later:
- Contact us within 3 days from the delivery date
- Send photos of damaged packaging and product
- We send replacements or refund the amount
Contact
Questions about your delivery?
E-mail: hej@noala.se
Response time: Within 24 hours on weekdays
Postal address:
Noala
Anna Branzells Street 10
415 26 Gothenburg
We strive to make your order as smooth as possible. Contact us if you have any questions!
